Legal

Terms of Service

Updated & effective August 28, 2026 Aleoop, Inc.

Welcome to Aleoop!

Aleoop, Inc. (“Company,” “we,” “us,” or “our”) provides an AI-powered revenue intelligence platform (the “Platform” or “Services”). Our core functionality involves ingesting frontline sales inputs (from tools like Slack, Hubspot, Salesforce, and Gong), structuring unfiltered feedback into themes (such as product blockers, feature requests, or deal risks), quantifying impact on pipeline and revenue, and building business cases that align product, sales, and operations teams around high-impact decisions. In short, we turn messy, anecdotal feedback into actionable insights that help companies build the right things faster, providing visibility into product priorities and helping teams make informed decisions and align their roadmaps with sales-driven needs.

The Platform is accessible via our website at www.aleoop.io (the “Website”) and any associated mobile applications or digital platforms that link to or reference these Terms of Service.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING OUR SERVICES.

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.

IMPORTANT NOTICE: SECTION 21 OF THESE TERMS CONTAIN AN ARBITRATION PROVISION AND WAIVER OF CLASS ACTION RIGHTS. BY AGREEING TO THESE TERMS, YOU AGREE THAT DISPUTES BETWEEN YOU AND THE COMPANY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1.Acceptance of These Terms

These Terms of Service (“Terms”) form a binding agreement between you, as an individual accessing or using the Services on behalf of a B2B tech company, or the entity you represent (collectively, “User,” or “You”) and Aleoop, Inc. (“Aleoop,” “Us,” “We,” or “Our”). These Terms govern your access to and use of the Platform and Services.

By accessing or using the Platform or Services, including, but not limited to, browsing the Website, creating an account, or providing information to us, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you are not permitted to access or use the Platform or Services.

If you are accessing or using the Services on behalf of a business, company, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, “You” or “User” will also refer to such entity.

In the event of any conflict between these Terms and any separate data processing agreement (DPA) or other master services agreement between you and the Company, the terms of that separate agreement will control with respect to the specific services detailed therein.

Eligibility and Age Requirement: The Services are intended for users who are 18 years of age or older. By accessing or using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract with the Company. If you do not meet this age requirement, you must not access or use the Services.

Purpose and Data Collection: The Platform is an AI-powered revenue intelligence solution. To provide its core functionality (ingesting sales inputs, structuring feedback, quantifying impact, building business cases, and generating insights), the Platform will collect and process data from frontline sales inputs (e.g., from integrated tools like Slack, Salesforce, and Gong) and other unstructured seller notes. This data includes, but is not limited to, product blockers, feature requests, deal risks, and information related to sales pipeline and revenue. The Platform uses artificial intelligence and machine learning to analyze, structure, and derive insights from this data.

Consent to Data Collection and Use: By using the Platform and Services, you understand and expressly agree to the collection and processing of data, including sales inputs and unstructured feedback, by the Platform’s underlying technology to enable its function, generate insights, optimize performance, and support business decision-making. Your use of the Services constitutes your ongoing acceptance of the terms outlined herein.

AI & Machine Learning Model Training: Aleoop does not use your Customer Data, User Consent, or frontline sales inputs (including data ingested from integrations such as Slack, Salesforce, or Gong) to train, fine-tune, or improve machine learning models for general use or for the benefit of third parties or other customers, except upon your express written opt-in consent (via an executed DPA or Order Form). Data ingested into the Platform is processed strictly to deliver the Services to your organization.

No Guaranteed Outcomes: While the Services are designed to provide actionable insights and assist in business decision-making, we do not guarantee specific sales outcomes, revenue increases, project timelines, or the success of business initiatives based on the insights provided by the Services. The Services provide intelligence and tools to inform decisions, but we cannot control external market factors or the actions taken by your teams.

Privacy: Your use of the Services is also governed by our Privacy Policy, which outlines how we collect, use, store, and disclose your information, including how data is processed by our AI models. We maintain this Privacy Policy to ensure transparency and compliance with applicable data privacy laws. The Privacy Policy will be readily available on our Website at www.aleoop.io. By using the Services, you acknowledge the existence and purpose of our Privacy Policy and consent to the practices described within it.

1.1 Program and Data Processing

You represent and warrant that you have all necessary rights, permissions, and consents, to grant us access to this data, and that our processing of this data as described herein does not violate any third-party rights or your company’s internal policies.

We shall not use Customer Data (including aggregated or de-identified forms) to train or improve models for the benefit of other customers without your express written opt-in. Absent such opt-in, our use of Customer Data is strictly limited to providing the Services to you under the Order Form and DPA.

The processing of this data under the program will be governed by a separate, formal Data Processing Addendum (“DPA”) that we will execute with you. This DPA will provide additional detail on how we process your data as part of our engagement and will take precedence over our general Privacy Policy with respect to the data processed for the program. You agree to execute this DPA prior to the start of your program.

2.Changes to Terms and Services

Notice of Changes

We may modify these Terms from time to time. If we make material changes, we will provide you with at least thirty (30) days’ advance written notice prior to the effective date of the updates via email to the primary administrative address associated with your account or through a prominent notification within the Platform interface. Your continued use of the Services after the effective date of the updated Terms constitutes your agreement to the revised terms.

Material revisions to these Terms shall become effective thirty (30) days following the dispatch of written email notification to your registered primary account administrator. If you do not agree to the modified Terms, your sole and exclusive remedy is to terminate your account and discontinue use of the Services prior to the expiration of the thirty (30) day notice period. Continued access to or use of the Platform after the effective date of the updated Terms constitutes binding acceptance of the revised terms.

Notwithstanding the above, any changes to the dispute resolution provisions (Section 21) will not apply to any disputes for which the parties have actual notice on or before the date the change is posted.

We may also update the content on the Services periodically, but this content is not necessarily complete or up-to-date, and we are under no obligation to update it.

We reserve the right to modify or discontinue features of the Services; provided, however, that any material reduction in functionality or modifications to these Terms shall require thirty (30) days’ advance written notice to User. Discontinuance or restriction of access without notice shall be limited strictly to instances of documented security emergency, illegal activity, or material breach of these Terms. You agree that we will not be liable to you for any modification, suspension, or discontinuance of the Services or any content you may have submitted on the Services.

3.Information About Your Data

All information we collect from or about you through the Services is governed by our Privacy Policy. By using the Services, you acknowledge and consent to our collection, use, storage, and disclosure of your information as described in our Privacy Policy.

The Services may contain links or references to external websites or services operated by third parties that we do not own or control.

These links are provided for your convenience only. We do not review, endorse, or make any representations or warranties about these third-party sites or services, including without limitation, their content, accuracy, privacy practices, or other policies.

We are not responsible for any loss or damage that may result from your access to or use of these third-party sites or services. Your access and use of any linked third-party sites or services is solely at your own risk.

Any information you provide to a third-party website or service to that website’s privacy policy and terms of service. We have no control over how third parties collect, use, or handle your information. We encourage you to review the privacy policies and terms of service of any third-party site or service before providing them with any information.

5.User Responsibilities

As a User of the Platform and Services, you agree to the following responsibilities:

  • Accurate Information: You are responsible for ensuring the accuracy, completeness, and quality of all data and inputs you provide to the Services, including frontline sales inputs (from tools like Slack, Salesforce, and Gong) and other unstructured seller notes. The accuracy of the insights generated by the Platform relies on data you provide.
  • Lawful Use: You agree to use the Services only for lawful purposes and in accordance with these Terms, all applicable laws, rules, and regulations (including those related to data privacy, sales, and marketing), and any guidelines provided by us.
  • Internal Business Use: You confirm that your use of the Platform and Services is solely for your internal business purposes, consistent with the Services’ aim to turn sales feedback into structured product insights and support business decisions.
  • Access and Security: You are responsible for maintaining the confidentiality of your account login credentials (username and password) and for restricting access to your devices. You accept responsibility for all activities that occur under your account, whether or not you authorized such activity. You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security.
  • System Integrity: You agree not to use the Services in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party’s use of the Services. You will not introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Compliance with Third-Party Integrations: When integrating the Services with third-party tools (such as Slack, Salesforce, or Gong), you are responsible for ensuring that you have the necessary rights, permissions, and consents to allow the Services to ingest data from those tools, and that such integration complies with the terms of service and privacy policies of those third-party providers.

6.User Representations, Warranties, and Covenants

By accessing or using the Platform or Services, you represent, warrant, and covenant that:

Authority to Bind: If you are an individual accessing or using the Services on behalf of a business, company, or other legal entity, you represent and warrant that you have the full legal authority to bind such entity to these Terms.

No Competitive Purpose: You are not currently an employee, agent, or representative of any company that is directly competitive with us.

Intended Use: Your use of the Services and any related Company Content (such as documentation, guides, or software interfaces) is solely for your internal business purposes to derive product insights from sales feedback, quantify impact, and support business decision-making.

Lawful Conduct: Your use of the Services will not infringe upon or violate the rights of any third party (including intellectual property, privacy, or publicity rights), or violate any applicable federal, state, local, or international laws, rules, or regulations, or any policies or guidelines provided by us.

Right to Provide Data: You have all necessary rights, licenses, and consents, to provide, and to allow the Services to ingest and process, all data and inputs (including frontline sales inputs from integrated tools like Slack, Salesforce, and Gong, and other seller notes) that you submit to or enable access for the Platform, and that such data and inputs do not violate any third-party rights or terms.

Company Content:

The Services contain content and material owned by us or our licensors, including but not limited to the Platform’s user interface, graphics, images, text, trademarks, logos, product and service names, documentation, reports generated by the Platform (excluding Customer Data contained therein), and the selection and arrangement of these materials (collectively, “Company Content”). Company Content is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Aleoop Content solely as necessary to use the Services for your internal business purposes in accordance with these Terms.

You are prohibited from downloading, copying, displaying, using, modifying, distributing, or otherwise exploiting any Aleoop Content without our express prior written permission, except as expressly permitted by these Terms.

Customer Data:

You retain all ownership rights in the raw data you provide to the Services or enable the Services to ingest from third-party tools, including frontline sales inputs (from tools like Slack, Salesforce, and Gong) and other unstructured seller notes, that pertains to your business operations and customers (“Customer Data”).

By providing or enabling access to Customer Data, you grant us a worldwide, non-exclusive, royalty-free, fully paid license to use, reproduce, distribute, prepare derivative works of, display, perform, and otherwise process Customer for the sole purposes of:

  • Providing, operating, and improving the Services for you.
  • Analyzing Customer Data to structure feedback, quantify impact on pipeline and revenue, build business cases, and generate insights.
  • By providing Customer Data, you grant us a worldwide, non-exclusive, royalty-free license to process Customer Data solely to provide the Services to you under the Order Form and DPA. This license is non-transferable and non-sublicensable except to approved subprocessors bound by the DPA for the limited purpose of delivering the Services to you. We will not use Customer Data (including aggregated or de-identified) to train or improve models for the benefit of other customers without Customer’s express written opt-in.

You represent and warrant that you have all necessary rights, licenses, consents, and permissions to provide Customer Data to us and to grant the license set forth herein, and that our processing of Customer Data as contemplated by these Terms will not violate any law or infringe any rights of any third party.

User Content:

Certain features of the Services may allow you to submit, upload, publish, or post content, data, information, or materials that are distinct from Customer Data and intended for direct display or communication within the Platform (e.g., comments, forum posts, profile information) (“User Content”). You are solely responsible for your User Content and the consequences of submitting and publishing it on the Services.

User Content submitted as product feedback, support inquiries, or platform suggestions is hereby licensed to us on a worldwide, non-exclusive, royalty-free, basis to operate, maintain, troubleshoot, and enhance the Services for User. We shall not publicly display, publish, broadcast, sublicense, or distribute User Content or Customer Data for external marketing or public promotional campaigns without User’s prior written opt-in authorization.

You retain all ownership rights in your User Content. However, by submitting User Content, you represent and warrant that: You own or have the necessary licenses, rights, consents, and permissions to use and authorize us and users of the Services to use your User Content as necessary to exercise the licenses granted by you in this section.

Your User Content and our use of it as contemplated by these Terms will not violate any law or infringe any rights of any third party, including but not limited to any intellectual property, privacy, or publicity rights.

Derived Insights and Platform Output:

All reports, analyses, dashboards, and insights generated from or derived from Customer Data (“Derived Insights”) are owned by you. We retain all right, title, and interest in and to our platform, software, models, and pre-existing IP. Subject to your compliance with this Agreement, we grant you a worldwide, perpetual, royalty-free license to use any Non-Customer-Data components embedded in the Derived Insights as necessary to use the Derived Insights internally.

Offerings and Service Disclaimer:

Descriptions of the Services or specific features (“Offerings”) on the Website or within the Services are intended to provide a general overview and do not guarantee specific availability, content, or functionality.

8.Prohibited Uses

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable federal, state, local, or international law or regulation.
  • Exploit, harm, or attempt to exploit or harm minors in any way.
  • Send, knowingly receive, upload, download, use, or re-use any material that violates these Terms.
  • Transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • Use the Services to advertise or offer to sell goods and services.
  • Impersonate or attempt to impersonate us, any employee, another user, or any other person or entity.
  • Misrepresent your identity or affiliation with any person or entity.
  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or users of the Services or expose them to liability.
  • Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party’s use of the Services.
  • Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
  • Use any manual process to monitor or copy any of the material on the Services, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Services.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
  • Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
  • Use any electronic communication feature of the Services for any purpose that is unlawful, tortious, abusive, harassing, libelous, defamatory, embarrassing, obscene, threatening, or hateful.
  • Upload, post, reproduce, or distribute any information, software, or other material protected by copyright, trademark, or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights.
  • Collect or store personal data about other users without their consent and in compliance with applicable law.
  • Use the Services for any commercial purpose not expressly permitted by these Terms, such as selling access to the Services or using the Services to build a directly competing product or service.
  • Sell or otherwise transfer your user profile or account.

Any breach of this Section may result in the termination of your access to the Services at our sole discretion.

9.Geographic Restrictions

We operate the Services from its offices in the United States. Our platform is hosted in the United States. We anticipate that the Services may be accessed and used by individuals globally, including users in the United States, European Union, Iceland, Lichtenstein, or Norway, and other countries.

However, we make no representation that the Services or any of their content are appropriate or available for use in all locations. If you choose to access the Services from locations outside of the United States, you do so on your own initiative and are solely responsible for compliance with local laws, rules, and regulations, including any laws regarding the export of data or software.

You are prohibited from accessing or using the Services from any jurisdiction where the contents or your use of the Services would be illegal or strictly regulated.

We reserve the right to limit the availability of the Services to any person, geographic area, or jurisdiction at any time and in our sole discretion.

10.Account Management and Security

Account Creation

When you create an account on our Services, you represent that you are at least 18 years of age and that all information you provide during registration, including your name and company email, is accurate, complete, and current. You agree to maintain and promptly update your account information to keep it accurate, complete, and current. Failure to provide or maintain accurate, complete, or current information may result in the suspension or termination of your account.

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for restricting access to your devices. You accept responsibility for all activities that occur under your account, whether or not you authorized such activity.

You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

Accessing the Services

You are responsible for making all arrangements necessary for you to have access to the Services, including obtaining and maintaining the necessary hardware, software, and internet connectivity. We are not responsible for any issues arising from your failure to meet the necessary technical requirements.

You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of these Terms and comply with them.

We reserve the right to modify, withdraw, or discontinue the Services or any service or material we provide as part of the Services at our sole discretion without prior notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period.

11.Disclaimer of Warranties and Limitation of Liability

Disclaimer of Warranties

THE SERVICES, ALEOOP CONTENT, AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE BASIS” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ALEOOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INGRINGEMENT.

NEITHER ALEOOP NOT ANY PERSON ASSOCIATED WITH ALEOOP MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICE. WITHOUT LIMITING THE FOREGOING, NEITHER ALEOOP NOR ANYONE ASSOCIATED WITH ALEOOP REPRESENTS OR WARRANTS THAT THE SERVICES, ALEOOP CONTENT, OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SERVICES OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

Availability, Errors, and Inaccuracies

ALEOOP DOES NOT GUARANTEE THE CONTINUOUS AVAILABILITY OF THE SERVICES AND ACCEPTS NO LIABILITY FOR ANY UNAVAILABILITY, ERRORS OR INACCURACIES. THE SERVICES ANY ANY CONTENT MAY BE OUT OF DATE, INCLUDE ERRORS OR INACCURACIES, OR BECOME UNAVAILABLE WITHOUT NOTICE. ALEOOP IS UNDER NO OBLIGATION TO UPDATE SUCH MATERIAL.

Pricing and Product Information

INFORMATION REGARDING PRICING, PRODUCT OR SERVICE DESCRIPTIONS, OR AVAILABILITY ON THE SERVICES MAY INCLUDE ERRORS OR INACCURACIES. PRODUCTS OR SERVICES MAY BE MISPRICED OR UNAVAILABLE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS AND TO CHANGE OUR UPDATE INFORMATION AND TO CANCEL ORDERS IF ANY INFORMATION ON THE SERVICES IS INACCURATE AT ANY TIME WITHOUT PRIOR NOTICE (INCLUDING AFTER YOU HAVE SUBMITTED YOUR ORDER). THE PRESENTATION OR OFFER OF ANY PRODUCT OR SERVICE ON THE SERVICES DOES NOT CONSTITUTE AN ENDORSEMENT OR RECOMMENDATION BY ALEOOP.

Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IN NO EVENT SHALL ALEOOP, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SERVICES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR THE EXCLUDED CLAIMS, IN NO EVENT SHALL EITHER PARTY’S TOTAL AGGREGATE LIABILITY ARISING FROM THIS AGREEMENT EXCEED THE FEES PAID OR PAYABLE BY YOU FOR THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

“EXCLUDED CLAIMS” MEANS: (A) A PARTY’S INDEMNIFICATION OBLIGATIONS; (B) A BREACH OF CONFIDENTIALITY OBLIGATIONS; OR (C) OUR OBLIGATIONS UNDER THE DPA (INCLUDING A SECURITY INCIDENT). IN NO EVENT SHALL EITHER PARTY’S TOTAL AGGREGATE LIABILITY FOR ALL EXCLUDED CLAIMS ARISING FROM THIS AGREEMENT EXCEED THE GREATER OF (I) THREE TIMES (3X) THE TOTAL FEES PAID OR PAYABLE BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (II) $100,000.

THE LIMITATIONS IN THIS SECTION 11 WILL NOT APPLY TO A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.

12.Payment Terms, Free Trial, Subscriptions, and Refunds

To purchase any product or Services made available through the Services, you may be required to provide certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, billing address, and your shipping information.

You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction and that the information you supply to us and to our third-party payment processors is accurate, complete, and current.

We use secure, third-party payment processors to handle all payment transactions. We do not directly process or store your payment card information. By submitting such information, you grant to us and to our third-party payment processors the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf.

The payment methods accepted by our third-party processors include Visa, Mastercard, American Express, and Discover.

Subscriptions and Billing

We offer access to certain Services via a subscription model requiring recurring payments. Subscription terms may be offered on a monthly or annual basis, as selected by you during the purchase process.

Unless you cancel your subscription before the end of your current subscription term, your subscription will automatically renew for a new term of the same duration. You authorize our third-party payment processor to charge your payment method on file for the applicable subscription fees plus any taxes for the renewal term.

Refunds and Cancellation

All purchases, including subscription fees, are generally final and non-refundable. However, you may be able to ask for a refund on your purchases by contacting customer service.

You can cancel the automatic renewal of your subscription at any time by contacting customer service. Your cancellation will be effective at the end of your current paid subscription term. You will continue to have access to the subscription benefits until the end of that term. Upon the effective date of cancellation, you will no longer have access to the features or Services associated with that subscription.

We do not provide pro-rata refunds for any portion of the subscription term unused after cancellation.

Cancellation by Aleoop

We reserve the right to cancel any Service, subscription, or other purchase made by you at our sole discretion, for any reason, including but not limited to instances of suspected fraud, inaccuracies, or unavailability. In such cases where Aleoop cancels a Service, subscription term, or purchase for which you have paid, we will notify you in writing (which may include email) and will refund all fees paid by you for the specific canceled item or period.

Our liability for cancellations made by us will be limited to a refund of the fee or any other charges paid by you for the cancelled Services or product.

13.Mobile Access

If you access the Services using a mobile device, your wireless service provider’s standard charges, data rates, and other fees may apply. Not all features of the Services may be compatible with all carriers or devices

You are solely responsible for understanding and complying with the terms of your mobile device and service agreement and for any mobile data or other fees incurred while using the Services.

Aleoop is not responsible for any charges, restrictions, or compatibility issues that may arise from mobile device usage.

14.No Guaranteed Outcomes

You acknowledge that using the Services does not guarantee specific sales outcomes, revenue increases, pipeline improvements, or the success of business initiatives based on the insights or recommendations provided by the Platform. Aleoop provides tools and intelligence designed to assist in your business decision-making and optimization efforts, not a guarantee of specific results or financial performance.

Aleoop does not make any promises, representations, or warranties, explicit or implied, regarding specific sales results, revenue growth, market share changes, or any particular business outcomes through your use of the Services.

Fees payable to Aleoop for access to and use of Services are for provision of the Platform and its features themselves and are not contingent on the achievement of any specific sales, revenue, or business objectives.

15.Independent Status

Aleoop operates as an independent technology company that provides an AI-powered revenue intelligence platform and related services.

Aleoop does not act as an agent, broker, or representative for your sales, product, or operations teams, nor for any third-party entity with whom you may interact concerning your business operations.

Our relationship with Users is independent. We do not guarantee specific business outcomes, sales results, or align roadmaps in an advisory or agent capacity. We provide intelligence and tools to assist your internal decision-making.

16.Code of Conduct

As a User of the Services, you pledge to adhere to the highest standards of integrity and honesty. You agree to use the Services in a manner that is lawful, ethical, and respectful of others.

You agree to refrain from any act of dishonesty, fraud, deceit, misrepresentation, or other misconduct while using the Services.

Any such misconduct, including but not limited to providing false information, engaging in fraudulent activities, or misrepresenting your identify or qualifications, is neither endorsed nor condoned by Aleoop.

Aleoop reserves the right to suspend or terminate your access to the Services immediately, without a refund, if we discover that you have committed any act of dishonesty, fraud, misrepresentation, or other material misconduct while using the Services.

17.Monitoring, Enforcement, and Termination

We reserve the right to:

  • Monitor your use of the Services for compliance with these Terms.
  • Take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of the Services.
  • Suspend or terminate your access to all or part of the Services for any or no reason, including, without limitation, any violation of these Terms.

BY ACCEPTING THESE TERMS, YOU WAIVE AND HOLD HARMLESS ALEOOP AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ALEOOP OR ANY OF THE FOREGOING PARTIES DURING OR AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER ALEOOP OR LAW ENFORCEMENT AUTHORITIES.

18.Indemnification

We will defend, indemnify, and hold you harmless from third-party claims, damages, and costs (including reasonable attorneys’ fees) to the extent arising from: (i) claims that the Services infringe any third-party IP rights; (ii) our breach of the DPA or applicable data protection laws; or (iii) our violation of law or willful misconduct (collectively, “Claims”). We will not settle any claim imposing obligations on you without your prior written consent.

You will defend, indemnify, and hold us harmless from third-party claims arising from your misuse of the Services or materials supplied by you in violation of law or third-party rights.

The indemnifying party’s obligations are conditioned on the indemnified party: (a) providing prompt written notice of the Claim; (b) granting the indemnifying party sole control of the defense and settlement of the Claim (provided the indemnifying party will not settle any Claim imposing liability or obligation on the indemnified party without its prior written consent); and (c) providing reasonable cooperation.

19.Governing Law and Jurisdiction

All matters relating to the Services and these Terms, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of the State of Delaware, United States, without giving effect to any choice or conflict of law provision or rule. Except for claims subject to binding arbitration under Section 20, any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the state or federal courts located in New York County, New York.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services that is not subject to the arbitration agreement below shall be instituted exclusively in the federal or state courts located in New York county, New York, although we retain the right to bring suit, action, or proceeding against you for a breach of these Terms in your country of residence or any other relevant jurisdiction.

You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Time Limitation for Filing Claims

To the maximum extent permitted by applicable law, any judicial or arbitral cause of action or claim arising out of or relating to these Terms or the Services must be commenced within two (2) years after the cause of action accrues; or within the applicable statutory limitation period established under governing state or federal privacy laws, whichever is longer.

20.Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Mutual Arbitration: Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the AAA under its Commercial Arbitration Rules, before a single arbitrator, seated in New York, NY, unless the parties agree otherwise in writing. Small-claims court actions are carved out for both parties. This clause is mutual and exclusive. The arbitrator may award all remedies available at law or equity.

Governing Law for Arbitration: The laws of the State of Delaware, United States, shall govern all matters arising out of or relating to the arbitrability of a Dispute and the conduct of the arbitration proceeding, without giving effect to any choice or conflict of law provision or rule.

Waiver of Jury Trial and Class Action: You acknowledge and agree that you and Aleoop are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Aleoop otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding.

Effect of Invalidity: If this specific paragraph regarding waiver of jury trial and class action is held unenforceable, then the entity of this “Dispute Resolution and Arbitration" section will be deemed void.

Finality of Award: Any award of the arbitrator shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

Exceptions to Arbitration: Notwithstanding the foregoing, Aleoop retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Sole Remedy for Purchase Breach: In the event of a breach of these Terms relating to your purchase, you agree that your sole remedy shall be to pursue dispute resolution as stipulated in this Section 21.

Survival: This arbitration agreement will survive the termination of your relationship with Aleoop.

21.Waiver and Severability

No waiver by Aleoop of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Aleoop to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

22.Entire Agreement; Force Majeure

Entire Agreement: The Terms, our Privacy Policy, and any other terms, rules, or policies expressly incorporated herein by reference constitute the sole and entire agreement between you and Aleoop regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

No Partnership or Agency: Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, or employment relationship between you and Aleoop.

Force Majeure: Aleoop shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Aleoop’s reasonable control, including, without limitation, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

23.Contact

If you have any questions about these Terms, the Services, or need support, please contact us at:

Email: info@aleoop.io

Address: 28-17 Jackson Ave, Long Island City, NY 11101

This document is published by Aleoop, Inc., 28-17 Jackson Ave, Long Island City, NY 11101. Questions: info@aleoop.io. See also our Privacy Policy.